FAQ
Q: What shipping options do you offer?
A: We offer the following shipping options for all orders within the United States:
Express Shipping: 3-6 business days – $20
Free Standard Shipping: 7-14 business days – FREE (on orders that qualify)
Standard Shipping: 7-14 business days – $10
Q: How long does it take for my order to arrive?
A: Most orders are processed and shipped within 1-2 business days. Delivery time depends on the shipping method you choose at checkout:
Express: 3-6 business days
Standard/Free Shipping: 7-14 business days
Q: Do you offer free shipping?
A: Yes! We offer Free Standard Shipping (7-14 business days) on qualifying orders. Some promotions may also include free shipping automatically.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a tracking number via email so you can monitor your package in real time.
Q: Do you ship internationally?
A: Currently, we only ship within the United States (including Alaska and Hawaii). We may expand internationally in the future.
Orders & Returns
Q: How can I check the status of my order?
A: You can check your order status anytime by logging into your account or using the tracking number sent to your email.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original packaging. Please contact our support team to start a return. Return shipping fees are the responsibility of the customer unless the item is defective.
Q: What if my item arrives damaged or defective?
A: We’re sorry about that! Please contact us within 7 days with photos of the issue, and we will arrange a replacement or refund as quickly as possible.
Products & General
Q: Are your kitchen tools high quality?
A: Yes. All products at Rosekitch are selected for durability, safety (BPA-free where applicable), and real-world performance. We focus on tools that last and make cooking more enjoyable.
Q: Do you sell only kitchen tools?
A: Yes, we specialize in practical kitchen gadgets, utensils, cookware accessories, and organization tools to help you create better meals at home.
Q: How do I contact customer support?
A: You can reach us anytime at support@Rosekitch.com. We usually reply within 24 hours during business days.
Q: Do you offer wholesale or bulk orders?
A: Not at the moment, but feel free to contact us if you're interested in larger orders.